The Brick — Furniture Store in Milton

Reviews of The Brick

• Carson

  Added 2016.09.05

  No use to fight to the store. Just complain them in the Brick homepage or Facebook.
• Emery

  Added 2016.07.31

  Finally they changed a new table for me after I complained in their homepage. Then add one star (from 1 to 2).
• Owen

  Added 2016.03.29

  My only complaint would be on the pricey side. Otherwise I don't know what everyone is complaining about!
• Scarlett

  Added 2015.08.03

  Overall im happy with the experience.
• Landon

  Added 2015.06.21

  The furniture is ok but not worth what they charge especially when you can never get anything fixed with your fake warranty.
• Aria

  Added 2015.05.14

  I so regret to waste so much time, money and feeling on this store!!!
• Samantha

  Added 2015.04.27

  Me and my wife walked in, everyone was polite, great collection to choose from, and one of the sales people stayed with us till we found what we were looking for and for the budget we wanted too.
• Connor

  Added 2014.12.28

  I asked her, if you were me, as a owner of a new house and new furnitures, how did you feel? She just looked at me coldly and quietly.
• Ella

  Added 2014.11.10

  There are so many lies in the sales and service department in this store. They only follow their evil policy without considering their customers feeling
• Jordan

  Added 2014.08.22

  Original story (May-July 2017):
• Josephine

  Added 2014.04.30

  As always the salesperson I deal with was very friendly and helpful. Never have an issue when I visit The Brick. Customer service is very good as well and helpful.
• Genesis

  Added 2013.12.07

  Never ever buy a warranty from here. The sales person totally lied and sold us a useless warranty. There is no customer service at all, you have to chase them for a response when you try to make a claim on the warranty you were pushed to buy. Once you finally get a response it is very abrupt and there is no help what so ever. I don't know how these people can sleep at night knowing that you are tricking hard working Canadians who are trying to make their home nice for their families.
• Xavier

  Added 2013.12.01

  Follow up after half of year's fighting:
• Madelyn

  Added 2013.11.21

  We will certainly never buy from this store again and likely never from any other Brick store.
• Xavier

  Added 2013.10.14

  I talked with the operational manager Natasha and asked her whether she could give me some exception because it was my first time to buy furniture from the brick and the salesman did not tell me the policy. She just insisted that it was my fault and coldly rejected my request again. When I asked her what is the reason of the problem, she told me that she did not have any knowledge of the furniture because she was not a technician.
• Audrey

  Added 2013.07.18

  He helped us later on too on the delivery date matter.
• Luke

  Added 2013.05.28

  I bought about $8000 furnitures from this store recently. BAD quality and WORSE service. The warranty is just a cheating game. The salesman Sanjay pushed me to buy more than 300 dollars extended warranty without telling me the details. When I tried to report my table problem 2 month later, they rejected my request because of their evil "14 days report limitation" policy! Only The Brick and Leon's have such policy and they think the customer should have already known that.
• Nolan

  Added 2013.05.15

  Suggestion:
• Hannah

  Added 2013.04.16

  So disappointed about the late delivery. We were invited to a VIP on Feb 1 and yet the sofa set we ordered isn't going to reach us till after the first week of March. We should have been informed if what we were picking was actually in stock and the estimated time.